Cancellation Policy
-
Order Cancellation by Customer:
- Customers can cancel an order within [X hours/days] of placing it.
- To cancel an order, contact our customer support at support@lfoonline.com.
-
Order Cancellation by LFO: LFO reserves the right to cancel an order if:
-
- The product is out of stock or unavailable.
- Payment is not received within [X] days after order confirmation.
-
Return Policy
1.Returns Eligibility:
- To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
- Some items may not be eligible for return. This includes [list of non-returnable items].
2.Return Process:
- Customers must initiate a return within [X days] of receiving the product.
- To initiate a return, contact our customer support at [customer support email/phone] to obtain a Return Authorization (RA) number.
- Clearly mark the RA number on the outside of the package.
3.Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a LFO error or product defect.
4.Refund Process:
- Refunds will be processed within 4 to 7 days of receiving the returned item.
- Refunds will be issued to the original payment method.
5.Exchanges:
- If you need to exchange a product, please contact our customer support for assistance.
6.Exceptions:
- [Specify any specific circumstances where returns or cancellations may be allowed outside the standard policy.]
7.Contact Us:
- If you have any questions or concerns regarding cancellations or returns, please contact our customer support at support@lfoonline.com.